We offer a 30-day, money-back guarantee on subscriptions for UniSender. Within 30 days from the date of payment by you for the Service, you may request UniSender to refund the balance of your unspent funds during this period of use of the Service. In the event you subscribed to annual tariffs, we will refund a portion of the amount paid by you in proportion to the unused time remaining after you requested a refund. This said, you must indicate a reason for the refund in your request.
The refund shall be made at UniSender’s sole discretion in case the refund request is made after 30 days of payment for the Service or in cases blocking your Personal Account due to your violation of our Antispam Policy or Terms of Service.
A refund will only be made if the Customer has not violated any of the provisions of Antispam Policy or Terms of Service.
Refund requests processing period usually takes between 7-10 days.
Each request is processed individually, in sequence, and it takes time to process it. Our refund manager will provide you with information about the status of your request.
After your refund request is approved, the manager will notify you of that. The return process itself can take up to several weeks, depending on the payment method, your bank and other reasons.
The refund is subject to one of the following conditions:
- if you did not use the Service within the 30-days as of the date of payment for the Service
- if you incorrectly/repeatedly paid for the Service or paid more than required by the applicable tariff
- if we provide notice to you that we are amending the End User License Agreement we entered into with you in respect of such subscription and/or Service, and you object to such amendment within 10 days of such notice. In such case we shall refund a portion of the amount you paid for the Service pro rata to the unused time remaining after the date of cancellation.
In other cases, a refund shall be made at UniSender’s discretion.
In case your account is suspended or your Personal Account is blocked due to Spam complaints or abuse of mass mailings, we reserve the right not to make a refund
Accounts with a high percentage of complaints are suspended or blocked without a right to refund.
The refund are made using the same method as used for the payment. We always refund only through the payment method by which we received funds from you. For example, if you paid for the Service with a VISA/MASTERCARD card, a refund will be made by cancelling the transaction (refund) and, as a result, a refund can only be made to your VISA/MASTERCARD card. The timing of the refund depends on which payment method was used.
When processing a refund a service fee or bank commission may be charged, which may be deducted from the amount to be refunded.