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Download delivery report .CSV

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Each mass mailing brings certain results. Analysis of these results is one of the most important aspects of the success of future campaigns.

How many letters were not delivered? What percentage of recipients who opened the letter followed the link?

Information on each mailing can be viewed in the User’s Profile by going to «Mailings» — «Sent Reports» and selecting the mailing you need. For more detailed information on reports see here.

How do you download the delivery report?

To do this, select the report you need from List of Sent Reports and click «Download Delivery Report».

Download delivery report .CSV

After clicking, the report will be downloaded to your computer in .csv format.

You can download reports, for example, showing only those who followed the link, read, etc.

To do this, click the number in front of the category of interest in the delivery report and in the window that opens click «Download contacts», или «Download contacts with add. fields».

Download delivery report .CSV

Статусы доставки

not_sent The message has not been processed yet.
ok_sent The message has been sent, it is in the intermediate status until the receipt of the delivery/non-delivery response.
ok_delivered The message has been delivered. It may change to ‘ok_read’, ‘ok_link_visited’, ‘ok_unsubscribed’ or ‘ok_spam_folder’.
ok_read The message has been delivered and its reading has been registered. It may change to ‘ok_link_visited’, ‘ok_unsubscribed’ or ‘ok_spam_folder’.
ok_fbl The message has been delivered but placed in the spam folder by the recipient. Unfortunately, only some of the mail services report such information, so usually you won’t receive a lot of responses with such status.
ok_link_visited The message has been delivered, read, and one of the links has been clicked through. It may change to ‘ok_unsubscribed’ or ‘ok_spam_folder’.
ok_unsubscribed The message has been delivered and read, but the user unsubscribed using the link in the letter. The status is final.
err_blacklisted The message has been rejected due to blacklisting. It will be re-sent.
err_will_retry One or more delivery attempts have been unsuccessful, but attempts continue. The status is not final.
err_resend Actually, it is equivalent to err_will_retry with some minor internal features.
err_internal Internal failure. The letter needs to be re-sent. The status is final.
err_user_unknown The address does not exist, delivery failed. The status is final.
err_user_inactive The address used to exist before, but now it has been disabled. Delivery failed. The status is final.
err_mailbox_discarded The recipient’s mailbox has been deleted. The status is final.
err_mailbox_full The recipient’s mailbox is full. The status is final.
err_no_dns There is no record or an incorrect record in DNS.
err_no_smtp There is an entry in DNS, but there is no smtp server.
err_domain_inactive The domain does not accept mail or does not exist. The status is final.
err_destination_misconfigured The domain does not accept mail due to incorrect settings on the recipient’s side, and the server’s response contains information about a cause that can be fixed (for example, an inoperative blacklist is used, etc.)
err_spam_rejected The message was rejected by the server as a spam.
err_too_large The letter exceeds the size allowed by the recipient’s server. Also, the reason may be a rejection of the letter by the recipient’s server due to an unacceptable attachment type. For example, .exe.
err_giveup This status is assigned to messages with the err_will_retry, err_resend statuses after expiration of the retry period.
err_spam_removed Sending has been canceled because the campaign has been clocked as a spam. The status is not final, it can be changed to not_sent, delayed or err_spam_may_retry after negotiations with the recipient’s mail service.
err_spam_may_retry It is equivalent to err_spam_rejected, but you can re-send the message by generating a new similar letter.
ok_spam_folder The letter has been delivered, but the recipient’s server placed it in the Spam folder. The status is final.
err_delivery_failed Delivery failed due to other reasons. The status is final.
err_will_retry One or more delivery attempts have been unsuccessful, but attempts continue. The status is not final.
err_skip_letter Sending has been canceled because the email address is not available (except for cases of err_unsubscribed and err_not_allowed).
err_spam_skipped Sending has been canceled because the campaign has been blocked as a spam. The result is not final, it can be changed to not_sent, delayed or err_spam_may_retry after negotiations with the recipient’s mail service.
err_unsubscribed The letter has not been sent as the address to which it was tried to be sent has previously unsubscribed. You can mark this address as unsubscribed in your database and not send messages to it any more. The status is final.
err_src_invalid Invalid sender’s email address. It is used if the “invalid sender’s email” was discovered not at the stage of accepting the task and checking the parameters, but at a later stage when the things to be sent are checked in detail. The status is final.
err_dest_invalid Invalid recipient’s email address. It is used if the “invalid recipient’s email” was discovered not at the stage of accepting the task and checking the parameters, but at a later stage when the things to be sent are checked in detail. The status is final.
err_not_allowed Sending has been canceled because technical support staff blocked the campaign, or because of the recipient address or your account is blocked. The status is final.
err_over_quota Sending has been canceled due to insufficiency of funds on the account or due to an excess of the tariff.
err_not_available The address to which you have tried to send the letter is not available (i.e., previous sending to this address resulted in a response like “the address does not exist” or “block for spam” from the server). Theoretically, the availability of the address can be restored in a few days or weeks, so you may not eliminate it completely from the list of potential recipients. The status is final.
err_unreachable Sending has been canceled because the address is not available, but, in contrast to the err_not_available status, the availability of the address will not be restored. The status is final.
err_lost The letter wasn’t sent due to inconsistency of its parts (for example, a link to the image in attachments is transferred in the letter body, but the image itself is not transferred in the attachments), or it has been lost because of the failure on our side. The sender needs to re-send the letter on his own, since the original has not been saved. The status is final.
skip_dup_unreachable The address is unavailable, sending failed. The status is final.
skip_dup_temp_unreachable The address is temporarily unavailable. Sending failed. The status is final.
skip_dup_mailbox_full The recipient’s mailbox is full. The status is final.

Encoding Problems

When you try to open the downloaded delivery report in MS Excel 2007 and older versions, you may experience problems with the encoding.

кодировка в excel

The error may occur because earlier versions of Excel may open a report saved in UTF-8 encoding using UTF-16. To select the correct encoding in MS Excel, click the tab «Data» — «Import from text» and select the file you.

After that, select UTF-8 from the drop-down list in the window that opens.